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Returns / Refund Policy

Returns/Refund Policy

Returns (if applicable)

Our Company wants to be as lenient as we can about returns we understand how frustrating it can be to receive something that isn’t right or broken. So with that being said, we will do our best to work with you.

When you receive your products please check them to make sure everything is in working order and nothing is broken. If there is a problem save the packaging it came in, the mailing package and the product. You will need to take a picture at some point, so it would be best to do that as soon as you can. Please contact us by E-Mail CGEE1017@GMAIL.COM and describe the problem and send the picture with it.

 The vendors I do business with requires the pictures. I will then contact them to either get a replacement or a refund but either way you will have to return the product to us. If it is after 30 days of receiving the product the vendors won’t work with us. So please if you have a problem you need to contact us ASAP.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 To complete your return, the vendors require a receipt or proof of purchase, we will have these. We need the order number for that product which should be found in the e-mail when you first placed your order.

 

 Exchanges (if applicable)

We only replace items if they are defective or damaged when received. If you need to exchange it for the same item, send us an email at cgee1017@gmail.com and send your item to Luckies Pet Store  6271 Hunterdon Rd  Glouster, Ohio 45732 

 

Refunds (if applicable)

Sale Items: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Once we receive your e-mail along with the photo we will send the photo to the vendor to check it and when we receive the product we will forward our findings to them, we will then decide if a refund is due or just a replacement. We will then notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days.

 

There are certain situations where no refunds are granted

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

 

Any item that is returned more than 31 days after delivery

 Non-Returnable Items:

Gift cards

Downloadable software products

Some health and personal care items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Any item not in its original condition is damaged or missing parts for reasons not due to our error

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account

Or your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund after 3 weeks, please contact us at 1-740-762-5002 we will find out what has happened if we can.

 

Shipping

To return your product, you should mail your product to:

Luckies Pet Store

6271 Hunterdon Rd

Glouster, Ohio 45732  USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.